Refund Policy

Thank you for dining with us at BalancedPlates. If you are not entirely satisfied with your purchase, we're here to help.

Returns

To be eligible for a return, the following conditions must be met:

• The item must be uneaten and in the same condition that you received it.
• Your item must be in the original packaging.
• You must present the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at:

• Phone: +44 20 7946 0958
• Visit us at: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom

Exceptions

Some items are non​-refundable and non​-exchangeable. These include:

• Custom made orders
• Gift cards

Changes to This Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Last Updated

This policy was last updated on March 1, 2023.

For more information, please visit our website at: balancedplates.xyz