Terms & Conditions
Welcome to BalancedPlates's website, located at balancedplates.xyz. Please read these Terms & Conditions carefully before using our website or ordering from us. By using the website, placing an order, or engaging with our services, you agree to be bound by these terms.
Last Updated: April 1, 2023
1. Online Ordering
Customers can order our pizzas and other food offerings through our website. By placing an order, you confirm that the information provided for the transaction is accurate and complete. All prices are listed in £. BalancedPlates reserves the right to change menu options and prices without prior notice.
2. Payment
Payment for orders must be made online through our secure payment portal. We accept various forms of payment as indicated on our website. Orders will only be processed once full payment is received.
3. Delivery and Pickup
Delivery is available within a specific radius of our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Expected delivery times are estimates and not guaranteed. For pickup orders, please arrive at the specified time to ensure product quality.
4. Product Quality and Allergen Information
We pride ourselves on using high-quality ingredients. However, we cannot guarantee that our products are free from allergens. It is the customer’s responsibility to inquire about potential allergens before ordering. In the event of dissatisfaction with the product quality, please contact us at +44 20 7946 0958.
5. Cancellations and Refunds
Orders once placed can only be cancelled within a limited timeframe. If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. Refunds will be processed according to our refund policy available on our website.
6. Intellectual Property
The content on our website, including text, graphics, logos, and images, is the property of BalancedPlates and is protected by intellectual property laws. You may not use any content without the express written consent of BalancedPlates.
7. Changes to Terms & Conditions
BalancedPlates reserves the right to modify these Terms & Conditions at any time without prior notice. Your continued use of our website and services following any changes signifies your acceptance of the new terms.
8. Governing Law
These Terms & Conditions are governed by the laws of United Kingdom. Any disputes arising out of or related to these terms or services provided by BalancedPlates shall be subject to the exclusive jurisdiction of the courts in London, United Kingdom.
9. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at +44 20 7946 0958 or visit our establishment at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Thank you for choosing BalancedPlates, where we're dedicated to serving you the freshest pizzas and providing a delightful dining experience.